OUTAGE RESOLUTION: SAMBA service unavailable – 2012/12/04 | Notifications | ITPulse
  • Security
    Initiative

    CCID Password Change

    Find out more information behind the initiative to mitigate risk and how to change your CCID password.

    Read More
  • Shop
    OnTheHub

    Software Discounts!

    OnTheHub is the University of Alberta's exclusive portal to academic discounts on essential software titles.

    Read More
  • Oscar
    Cortes

    An IT Scientist

    Meet Oscar Cortes, Deskside Support Analyst at IST.

    Read More
  • 1
  • 2
  • 3

Information Services and Technology
302 General Services Building | This email address is being protected from spambots. You need JavaScript enabled to view it. | 780.492.9400
Walk Ins: 8:30am – 4:30pm, Mon – Fri
Live Chat & Phone: 7:30am – 7:30pm, Mon – Fri


Self Help
Self Help


Log a Ticket
Log a Ticket


Chat Unavailable
Chat Unavailable

Self-Help Toolbox:

  • All
  • FAQ
  • CCID
  • Google
  • How To
  • Printing
  • Ticket
What happened?
A server that facilitates remote file service via SAMBA experienced an issue.
 
Who was affected?
Some users across campus were affected by this outage.
 
What was the impact?
The affected users were not able to access their remote files through SAMBA.
 
What was timeline of the incident?
Start: 2012/12/04 14:20  – Users began reporting a problem with the SAMBA service.
2012/12/04 14:32 – IT support analysts began working on the issue.
End: 2012/12/04 – Service was restored.
 
This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.  

Latest News

University of Alberta Phone Spoofing Alert

University of Alberta IT Voice Services has received reports from the campus community regarding telemarketing calls displaying University of Alberta phone numbers. We have investigated these reports, and determined that an outside (off-campus) party is spoofing University of Alberta phone numbers when dialing University of Alberta phones.

...

Read more: University of Alberta Phone Spoofing Alert