OUTAGE RESOLUTION: SAMBA service unavailable – 2012/12/04 | Notifications | ITPulse
  • Security Threat

    OpenSSL Heartbleed Vulnerability

    Get more information about Heartbleed. Find out if you may have been affected and what IST is doing to manage the threat.

    Read More
  • Roman
    Paszewski

    An IT Voyage

    Learn more about Roman's voyage into IT and how his destination became IST, where he is a Deskside Support Analyst.

    Read More
  • Windows XP
    End-of-Life

    Users Advised to Upgrade

    Description: April 8, 2014 marks the end of product support for Windows XP.

    Read More
  • HPC
    Workshops

    Register Now!

    Read about our workshop offerings and learn how to make HPC work for you!

    Read More
  • Shop
    OnTheHub

    Software Discounts!

    OnTheHub is the University of Alberta's exclusive portal to academic discounts on essential software titles.

    Read More
  • 1
  • 2
  • 3
  • 4
  • 5

Information Services and Technology
302 General Services Building | This email address is being protected from spambots. You need JavaScript enabled to view it. | 780.492.9400
Walk Ins: 8:30am – 4:30pm, Mon – Fri
Live Chat & Phone: 7:30am – 7:30pm, Mon – Fri


Self Help
Self Help


Log a Ticket
Log a Ticket


Chat Unavailable
Chat Unavailable

Self-Help Toolbox:

  • All
  • FAQ
  • CCID
  • Google
  • How To
  • Printing
  • Ticket
  • Default
  • Title
  • Date
  • Random
What happened?
A server that facilitates remote file service via SAMBA experienced an issue.
 
Who was affected?
Some users across campus were affected by this outage.
 
What was the impact?
The affected users were not able to access their remote files through SAMBA.
 
What was timeline of the incident?
Start: 2012/12/04 14:20  – Users began reporting a problem with the SAMBA service.
2012/12/04 14:32 – IT support analysts began working on the issue.
End: 2012/12/04 – Service was restored.
 
This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.