OUTAGE RESOLUTION: Authentication Gateways - 2014/08/31 | Notifications | ITPulse

OUTAGE RESOLUTION: Authentication Gateways - 2014/08/31

What happened?
Some network gateways that allow network authentication were experiencing an issue.

Who was affected?
Users in smart classrooms in the following buildings may have been affected by this outage:
-Arts Building
-Central Academic Building (CAB)
-Centenial Centre for Interdisciplinary Science (CCIS)
-South Academic BUilding (SAB)
-Chemistry Building
-Dentistry/Pharmacy

What was the impact?
The affected users were unable to authenticate and all network communication was unavailable.

What was the timeline of the incident?
Start: 2014/08/31 18:35 – Monitoring systems discovered an issue with some network gateways.
2014/08/31 18:45 – IT support analysts began working on the issue.
End: 2014/08/31 19:55 – Service was restored.

This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.