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What happened?Hotmail was not accepting emails sent from some campus services.
Who was affected?Servers sending email via smtp.srv.ualberta.ca were affected by this outage.
What was the impact?The affected emails were not delivered to Hotmail.
What was the timeline of the incident?Start: 2014/08/29 11:15 – IT support analysts discovered a problem with sending emails to Hotmail2014/08/29 11:20 – IT support analysts began working on the issue.End: 2014/08/30 18:20 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.