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What happened?Network switches on the first floor of Business experienced an issue.
Who was affected?Users on the first floor of Business were affected.
What was the impact?The affected users were not able to access wired or wireless network resources.
What was the timeline of the incident?Start: 2014/08/28 20:55 – Monitoring systems discovered an issue with network switches in Business2014/08/28 21:00 – IT support analysts began working on the issue.End: 2014/08/28 22:25 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.