Live Chat & Phone:(780) 492-9400 7:30am – 7:30pm Mon – Fri
What happened?Some users reported UWS (University Wireless Service) was unavailable. Who was affected?UWS users located in University Hospital & Mazankowski Alberta Heart Institute were affected by this outage. What was the impact?The affected users were not able to access UWS. What was the timeline of the incident?Start: 2014/08/28 13:00 – Some users reported they could not access UWS.2014/08/28 13:07 – IT support analysts began working on the issue.End: 2014/08/28 13:25 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.