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What happened?PeopleSoft applications including Bear Tracks experienced an issue.
Who was affected?All users of PeopleSoft and Bear Tracks were affected by this outage.
What was the impact?The affected users received a "page not found" error message and were unable to log-in.
What was the timeline of the incident?Start: 2014/28/08 10:10 – Users began reporting issues accessing PeopleSoft applications including Bear Tracks.2014/28/08 10:15 – IT support analysts began working on the issue.End: 2014/28/08 12:30 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.