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What happened?The LDAP (Lightweight Directory Access Protocol) service experienced an issue and IT services that make changes to LDAP were affected as a result. Who was affected?Users attempting to make changes within LDAP were affected. What was the impact?The following services were not accessible:
What was the timeline of the incident?Start: 2014/08/24 10:00 – IT support analysts discovered an issue with LDAP.2014/08/24 10:05 – IT support analysts began working on the issue.End: 2014/08/24 10:50 – Service was restored. This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.