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What happened?University Wireless Service (UWS), Guest@UofA and Eduroam experienced connectivity issues.
Who was affected?Users on the West side of North Campus were affected by this outage.
What was the impact?The affected users were unable to connect or maintain a connection to UWS, Guest@UofA, or Eduroam. Wired network connections were unaffected.
What was the timeline of the incident?Start: 2014/08/22 15:15 – IT support analysts discovered an issue with UWS.2014/08/22 15:20 – IT support analysts began working on the issue and discovered that Guest@UofA and Eduroam were also affected.End: 2014/08/22 15:35 – Service was restored.
This outage information is based on the information available to IST at the time this alert was drafted. More information about this outage can be found at www.ist.ualberta.ca or by contacting the IST Help Desk at 780-492-9400 and will be added as it becomes available.