OUTAGE RESOLUTION: Augustana UWS Outage - 2013/11/06 | Notifications | ITPulse

OUTAGE RESOLUTION: Augustana UWS Outage - 2013/11/06

What happened?
Internet connectivity was disrupted at the Husfloen Centre during scheduled maintenance.

Who was affected?
Users at the Husfloen Centre were affected by this outage.

What was the impact?
Users at the Husfloen Centre were unable to connect to the internet, access network resources at the Augustana main campus and use Voice over Internet Protocol (VoIP) telephone services.

What was the timeline of the incident?
Start: 2013/11/06 18:05 - Scheduled maintenance at Augustana began. Monitoring systems reported lost network connectivity on a UWS network switch at Augustana.
2013/11/06 18:05 - IT support began investigating the issue.
End: 2013/11/07 00:30 - The affected IT services were restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.