OUTAGE RESOLUTION: Internet Outage at Lister Centre – 2013/11/02 | Notifications | ITPulse

OUTAGE RESOLUTION: Internet Outage at Lister Centre – 2013/11/02

What happened?
A distribution switch that provides internet connectivity lost UPS power.

Who was affected?
Users in Lister Centre and the following buildings were being affected by this outage.

  • Industrial Design Studio
  • Material Management
  • Research Transition Facility
  • Mackenzie Hall
  • Henday Hall

What was the impact?
The affected users were not able connect to the internet.

What was the timeline of the incident?
Start: 2013/11/02 07:30 - Internet connectivity was lost at Lister Centre.
2013/11/02 09:30 - IT support analysts began working on the issue.
2013/11/02 11:45 – Analyst found that two defective UPS’s caused the outage.
2013/11/02 – 12:05 – The UPS’s were put on by-pass.
End: 2013/11/02 12:07 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.