OUTAGE RESOLUTION: Websites Unable to Load – 2013/10/30 | Notifications | ITPulse

OUTAGE RESOLUTION: Websites Unable to Load – 2013/10/30

What happened?
Some websites external to the University of Alberta were not able to load.

Who was affected?
All University of Alberta users including users at the Augustana Campus were affected by this outage.

What was the impact?
The affected users were not able to load some external web sites or access some services delivered over the internet.

What was timeline of the incident?
Start: 2013/10/30 08:00 – Users called began to report issues loading some websites.
2013/10/30 08:05 – IT support analysts began working on the issue.
2013/10/30 09:40 – A temporary work around was put in place.
2013/10/30 10:15 – It was discovered that the Augustana campus was experiencing a degradation of service and that they were unable to access the public internet or University of Alberta hosted services, including www.ualberta.ca.
2013/10/30 10:30 - The issues affecting Augustana were corrected. IT support analysts continued their work to implement a permanent solution.
2013/10/30 18:00 - Root cause determined.
2013/10/30 22:00 - IT support analysts implemented fix.
End: 2013/10/30 22:30 - Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.