OUTAGE RESOLUTION: Samba Services – 2013/10/25 | Notifications | ITPulse

OUTAGE RESOLUTION: Samba Services – 2013/10/25

What happened?
Samba services were not working properly.

Who was affected?
Users trying to use Samba services.

What was the impact?
The affected users were intermittently being disconnected from a Samba fileshare, or were unable to establish a connection to Samba.

What was timeline of the incident?
Start: 2013/10/25 12:56 – IMRS showed a critical state on a Samba device.
2013/10/25 13:18 – IT support analysts began working on the issue.
2013/10/25 21:10 – IT support analysts implemented an emergency change to reset the Samba service .
End: 2013/10/25 17:11 - Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.