OUTAGE RESOLUTION: CCID Administration Outage – 2013/10/24 | Notifications | ITPulse

OUTAGE RESOLUTION: CCID Administration Outage – 2013/10/24

What happened?
The Judas CCID Administration system that handles various CCID queries experienced an issue.

Who was affected?
Users attempting to manage CCIDs may have been affected by this outage.

What was the impact?
The affected users may not have been able to complete various CCID queries.

What was timeline of the incident?
Start: 2013/10/24 16:03 – IT support was notified about a problem with Judas CCID Administration.
2013/10/24 16:03 – IT support analysts began working on the issue.
End: 2013/10/24 18:36 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.