OUTAGE RESOLUTION: RSO Network Access – 2013/10/23 | Notifications | ITPulse

OUTAGE RESOLUTION: RSO Network Access – 2013/10/23

What happened?
The Research Services Office on the 2nd floor of Campus Tower experienced network connectivity issues.

Who was affected?
Users in the Research Services Office were affected by this outage.

What was the impact?
The affected users were not able to establish a wired connection to the Internet or access shared network services.

What was timeline of the incident?
Start: 2013/10/23 12:55 –Users called to report an issue with network connectivity.
2013/10/23 13:05 – IT support analysts began working on the issue.
End: 2013/10/23 13:40 - Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.