OUTAGE RESOLUTION: Authentication Issues in Coutts Library Lab – 2013/10/21 | Notifications | ITPulse

OUTAGE RESOLUTION: Authentication Issues in Coutts Library Lab – 2013/10/21

What happened?
The computers in Coutts Library L-110 experienced authentication issues.

Who was affected?
Users of the computers in Coutts Library L-110 were affected by this outage.

What was the impact?
The affected users were unable to connect to the internet or access network resources such as shared drives or network printing.

What was timeline of the incident?
Start: 2013/10/21 13:55 – Users reported a problem with authenticating in the Coutts Library Lab.
2013/10/21 14:00 – IT support analysts began working on the issue.
End: 2013/10/21 15:40 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.