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What happened?The Bacula director process (bacula.srv.ualberta.ca) that runs backups for users experienced an issue.
Who was affected?All Bacula users who made changes to files were affected by this outage.
What was the impact?The affected users were not able to recover recent changes to files saved to Bacula.
What was timeline of the incident?Start: 2013/10/20 12:15 – Bacula experienced an issue.2013/10/21 09:00 – IT support analysts began working on the issue.End: 2013/10/21 11:30 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.