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What happened?Voice mail access on Private Branch Exchange (PBX) telephones experienced intermittent access issues.
Who was affected?Some PBX telephone phone users (users with Nortel branded telephones) were affected by this outage.
What was the impact?The affected users were not able to access their voice mail on the first attempt.
What was timeline of the incident?Start: 2013/09/12 10:30 – A user called to report a problem accessing their voice mail on a PBX phone.2013/09/12 10:30 – IT support analysts began working on the issue.End: 2013/09/12 13:40– Voice mail service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.