OUTAGE RESOLUTION: Lister Residence Wireless Network Outage – 2013/09/10 | Notifications | ITPulse

OUTAGE RESOLUTION: Lister Residence Wireless Network Outage – 2013/09/10

What happened?
Wireless network that provides internet access to Lister residence experienced an issue.

Who was affected?
All residents of Lister were affected by this outage.

What was the impact?
The affected users were not able to connect to the internet.

What was timeline of the incident?
Start: 2013/09/10 18:01 – Users called Help Desk to inquire about lack of network connectivity.
2013/09/10 18:10 – IT support analysts began working on the issue.
End: 2013/09/10 19:28 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.