OUTAGE RESOLUTION: Shared IIS Web Service Single Sign On Issue – 2013/09/11 | Notifications | ITPulse

OUTAGE RESOLUTION: Shared IIS Web Service Single Sign On Issue – 2013/09/11

What happened?
An issue with the Single Sign On feature installed on the Shared IIS Web Service was identified and required a brief outage to correct.

Who was affected?
All administrative staff accessing the below websites may have been affected by this outage.

What was the impact?
The following websites may have experienced brief inaccessibility during the change:

appbox.ualberta.ca
apps.sts.ad.ualberta.ca
careers.sts.ad.ualberta.ca
careers.ualberta.ca
enterprise.sts.ad.ualberta.ca
epayinfo.sts.ad.ualberta.ca
falearn.ualberta.ca
fleetcommander.sts.ad.ualberta.ca
hrnet.hrs.ualberta.ca
hrnet2.hrs.ualberta.ca
onecardstrategies.ualberta.ca
onthemove.ualberta.ca
orientation.hrs.ualberta.ca
prepd.ualberta.ca
psutp.ualberta.ca
se2.hrs.ualberta.ca
survey.hrs.ualberta.ca
tos.sts.ad.ualberta.ca
tradeshow.sts.ad.ualberta.ca
www.academicleadership.ualberta.ca
www.appbox.ualberta.ca
www.career.ualberta.ca
www.careers.ualberta.ca
www.cps.ualberta.ca
www.disaster.ualberta.ca
www.emergencies.ualberta.ca
www.epayinfo.ualberta.ca
www.falearn.ualberta.ca
www.hap.ualberta.ca
www.onthemove.ualberta.ca

What was timeline of the incident?
2013/09/11 15:30 - falearn.ualberta.ca was reported as displaying an error message.
2013-09/11 15:34 - IT analysts began investigating the issue.
2013/09/11 16:10 - Analysts fixed the issue for the affected site but identified additional sites that may be affected.
2013/09/11 17:27 - IT support continued to work on this issue.
End: 2013/09/11 18:30 - All sites verified operational.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.