OUTAGE RESOLUTION: LFP Redirect Link Not Working – 2013/09/09 | Notifications | ITPulse

OUTAGE RESOLUTION: LFP Redirect Link Not Working – 2013/09/09

What happened?
printing.ualberta.ca, the link which redirects users to the AICT Large Format Printing (LFP) website, experienced an issue.

Who was affected?
Users trying to access the Large Format Printing website via the redirect link (printing.ualberta.ca) were affected by this outage.

What was the impact?
The affected users were not able to access the Large Format Printing website via the redirect link.

What was timeline of the incident?
Start: 2013/09/09 11:40 – Users called to report a problem with the redirect link to the LFP website.
2013/09/09 11:45 – IT support analysts began working on the issue.
End: 2013/09/09 12:15 – The redirect link (printing.ualberta.ca) was repaired and service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.