OUTAGE RESOLUTION: H.M. Tory Building, Smart Classroom Podium Computers – 2013/09/06 | Notifications | ITPulse

OUTAGE RESOLUTION: H.M. Tory Building, Smart Classroom Podium Computers – 2013/09/06

What happened?
Some podium computers in Smart Classrooms within the Henry Marshall Tory Building were experiencing slow startup times and performance.

Who was affected?
Users of podium computers in Smart Classrooms within the Henry Marshall Tory Building may have been affected by this outage.

What was the impact?
Affected podium computers in Smart Classrooms experienced slower performance and longer than normal startup times.

What was the timeline of the incident?
Start: 2013/09/06 11:00 – Users began reporting issues with computer performance and startup times with Smart Classroom podium computers in H.M. Tory Building.
2013/09/06 11:30 - IT support began analysing the issue.
2013/09/06 13:00 - A possible cause was identified and an investigation was started.
2013/09/08 20:10 – A potential fix was implemented. The affected Smart Classrooms were closely monitored to ensure a successful resolution.
End: 2013/09/10 15:00 - No further reports of outages were received. Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.