OUTAGE RESOLUTION: eClasslive Outage – 2013/09/05 | Notifications | ITPulse

OUTAGE RESOLUTION: eClasslive Outage – 2013/09/05

What happened?
The Elluminate services on the eclasslive.srv.ualberta.ca server experienced an issue.

Who was affected?
All eClasslive users may have been affected by this outage.

What was the impact?
The affected users were not able to join an eClasslive session from Moodle.

What was timeline of the incident?
Start: 2013/09/05 12:45– Users logged a ticket about a problem with eClasslive.
2013/09/05 12:50 – IT support analysts began working on the issue.
End: 2013/09/05 13:05 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.