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What happened?The default web page in AICT computer labs (http://www.ualberta.ca/cns/labs/news) failed to load.
Who was affected?Internet users in AICT computer labs were affected by this outage.
What was the impact?The affected users were not able to load the default web page in AICT computer labs. Access to the Internet was otherwise not affected.
What was timeline of the incident?Start: 2013/09/04 13:05 – IT support analysts discovered a problem with the web page.2013/09/04 13:20 – IT support analysts began working on the issue.End: 2013/09/04 16:00 – Service was restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.