OUTAGE RESOLUTION: South Campus Internet Connectivity – 2013/09/05 | Notifications | ITPulse

OUTAGE RESOLUTION: South Campus Internet Connectivity – 2013/09/05

What happened?
Internet connectivity on South Campus experienced an intermittent service degradation.

Who was affected?
Users of University Wireless Service (UWS) and wired Internet were affected by this outage.

What was the impact?
The affected users experienced degraded Internet speeds and sporadic Internet disconnections.

What was timeline of the incident?
Start: 2013/09/04 11:00 – Users began reporting a degradation in internet connectivity.
2013/09/04 11:15 - IT support analysts began investigating.
2013/09/04 14:00 - The cause was identified as bandwidth saturation and an investigation was started to address the issue.
End: 2013/09/05 13:15 – Internet service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.