OUTAGE RESOLUTION: Guest Wireless Connectivity Issues – 2013/07/23 | Notifications | ITPulse


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OUTAGE RESOLUTION: Guest Wireless Connectivity Issues – 2013/07/23

What happened?
The Guest Wireless Service (Guest@UofA) experienced intermittent connectivity issues.

Who was affected?
Users attempting to connect to Guest@UofA may have been affected by this outage.

What was the impact?
The affected users were not able to gain access to the Internet after accepting the agreement. University Wireless Service (UWS) was not affected.

What was timeline of the incident?
Start: 2013/07/23 09:40 – A user called about difficulty connecting to Guest@UofA.
2013/07/23 10:05 – Networking support analysts began working on the issue.
End: 2013/07/23 12:30 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.