OUTAGE RESOLUTION: CVC's Terminal Server - 2013/07/20 | Notifications | ITPulse

OUTAGE RESOLUTION: CVC's Terminal Server - 2013/07/20

What  happened ?
Canadian VIGOUR Centre's (CVC) terminal server,
STAT.CARDIO.MED.UALBERTA.CA, is offline due to errors encountered
during the installation of updates.

Who was affected?
All CVC users.

What was the impact?
CVC users were unable to access the following services:
Terminal services and the SAS program.

What was the timeline of the incident?
2013/07/20 00:00 AM – IT support began investigating the issue and started working on a resolution.
2013/07/20 02:40 AM - Services were restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.