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What happened?The eClass Live! (Adobe Connect) service failed.
Who was affected?All users attempting to access eClass Live! were affected.
What was the impact?Users were unable to create or log into meetings through the eClass Live! or connect to any meeting through a predefined meeting web address.
What was the timeline of the incident?Start: 2013/07/19 08:30 – Users notified IT analysts that the service was unavailable.2013/07/19 09:00 – IT support analysts began working on the issue.End: 2013/07/19 09:44 – Service was restored.