OUTAGE RESOLUTION: Network Outage for Molecular Diagnostics Lab – 2013/07/18 | Notifications | ITPulse

OUTAGE RESOLUTION: Network Outage for Molecular Diagnostics Lab – 2013/07/18

What happened?
The network providing access to the Molecular Diagnostics Lab on the 8th floor of the Medical Sciences Building experienced an issue.

Who was affected?
Users in the Molecular Diagnostics Lab were affected by this outage.

What was the impact?
The affected users were not able to establish a wired connection to the Internet or access shared network services.

What was timeline of the incident?
Start: 2013/07/18 13:05 – Users discovered a problem with the network.
2013/07/18 13:15 – IT support analysts began working on the issue.
End: 2013/07/18 13:50 – Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.