OUTAGE RESOLUTION: Network Outage for Tory Building Classrooms and Labs – 2013/07/18 | Notifications | ITPulse

OUTAGE RESOLUTION: Network Outage for Tory Building Classrooms and Labs – 2013/07/18

What happened?
A power circuit that supplies power to network switches in the Tory Building experienced an issue.

Who was affected?
Those using labs and classrooms in the Tory Building were affected by this outage.

What was the impact?
The affected users were not able to establish a network connection and were unable to authenticate their computers.

What was timeline of the incident?
Start: 2013/07/18 08:55 – Monitoring systems discovered a problem with the switches.
2013/07/18 09:05 – IT support analysts began working on the issue.
End: 2013/07/18 09:45 – The power to the network switches was reestablished and service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.