OUTAGE RESOLUTION: Limited connectivity to SuperNet related sites – 2013/07/13 | Notifications | ITPulse

OUTAGE RESOLUTION: Limited connectivity to SuperNet related sites – 2013/07/13

What happened?
The service provider who supplies connectivity to SuperNet sites experienced an issue.
 
Who was affected?
The following sites were without network/internet connectivity:
 
Provincial Fitness Unit
Acoustic Lab
Foote Field & Saville Sports Centre
Campus Ste Jean
Bard
Research Station - Swine Research
Kinsella Research Station
Meanook Bio Research Station
Devonian Botanical Gardens
Calgary Branch Office
Calgary Rehab Med Site
Research Location - St. Albert
 
The following site functioned via a backup link:
Augustana Campus
 
What was the impact?
There was no connectivity to main campus or to the internet from the affected sites.
 
What was timeline of the incident?
Start: 2013/07/13 19:20 – Monitoring systems discovered a problem with SuperNet related sites.
2013/07/13 19:50 – IT support analysts began working on the issue.
End: 2013/07/14 12:00 – Service was restored.
 
This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.