OUTAGE RESOLUTION: Samba (Central Shared File) Service – 2013/07/12 | Notifications | ITPulse

OUTAGE RESOLUTION: Samba (Central Shared File) Service – 2013/07/12

What happened?
A Samba server that provides shared file services for the university experienced a partial outage.

Who was affected?
Some users of the central shared file service were affected by this outage.

What was the impact?
The affected users were not able to access their files stored on Samba.

What was timeline of the incident?
Start: 2013/07/12 10:30 – IT support analysts reported a problem with the Samba service.
2013/07/12 10:45 – IT support analysts began investigating the issue.
2013/07/12 11:30 - The source of the issue was identified and the affected server was restarted.
End: 2013/07/12 11:50 - The restoration of the service was confirmed with the users who reported the outage. Service was restored.

This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.