OUTAGE RESOLUTION: Central Academic Building, Campus Area Network Distribution Site – 2013/07/12 | Notifications | ITPulse

OUTAGE RESOLUTION: Central Academic Building, Campus Area Network Distribution Site – 2013/07/12

What happened?

Campus Area Network (CAN) core switch at Central Academic Building was incorrectly handling data connections for some clients.

Who was affected?
The following list of groups include each group which may have been impacted by this incident.
Issues were confirmed with a set of users but it is unknown if all users were impacted.
AICT
Facilities and Operations
Finance and Admin
Guest@ Wireless Service
Libraries
Utilities
University Hall
Physical Education
Faculty of Extension
Museums
Faculty of Science - CCIS
Dentistry
Pharmacy
Chemistry
Registrars Office
Faculty of Grad Studies and Research
Faculty of Arts
Graduate Students Association

What was the impact?
Affected users were unable to access any network resources located on the outside of their firewall.

What was timeline of the incident?
Start: 2013/07/11 22:30 – User reported a problem with Internet Access.
2013/07/11 22:35 – IT support analysts began investigating the issue.
End: 2013/07/12 01:55 – All affected services were restored.

This outage information is based on the information available to AICT at the time this alert was drafted.  More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.