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Campus Area Network (CAN) core switch at Central Academic Building was incorrectly handling data connections for some clients.
Who was affected?The following list of groups include each group which may have been impacted by this incident. Issues were confirmed with a set of users but it is unknown if all users were impacted.AICTFacilities and OperationsFinance and AdminGuest@ Wireless ServiceLibrariesUtilitiesUniversity HallPhysical EducationFaculty of ExtensionMuseumsFaculty of Science - CCISDentistryPharmacyChemistryRegistrars OfficeFaculty of Grad Studies and ResearchFaculty of ArtsGraduate Students Association
What was the impact?Affected users were unable to access any network resources located on the outside of their firewall.
What was timeline of the incident?Start: 2013/07/11 22:30 – User reported a problem with Internet Access.2013/07/11 22:35 – IT support analysts began investigating the issue.End: 2013/07/12 01:55 – All affected services were restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.