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What happened?The Faculty of Nursing’s administration database and Academic Information and Communication Technologies (AICT) Telephone billing and client information database became unavailable. Who was affected?Users from the Faculty of Nursing and AICT were affected by this outage. What was the impact?Users were not able to use applications that are connected to the affected database. What was timeline of the incident?Start: 2013/07/10 12:40 – IT support analysts discovered a problem with the server.2013/07/10 13:40 – IT support analysts restarted the server.End: 2013/07/10 14:20 – Service was restored.