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What happened?Bear Tracks and PeopleSoft applications became unavailable to users.
Who was affected?All users of Bear Tracks and PeopleSoft online applications were affected.
What was the impact?The affected users were unable to access Bear Tracks and PeopleSoft applications online.
What was timeline of the incident?Start: 2013/07/08 23:45 – IT support analysts discovered a problem with Bear Tracks and PeopleSoft applications.2013/07/09 00:05 – IT support analysts began working on the issue.End: 2013/07/09 09:30 – All affected services were restored.
This outage information is based on the information available to AICT at the time this alert was drafted. More information about this outage can be found at www.aict.ualberta.ca or by contacting the AICT Help Desk at 780-492-9400 and will be added as it becomes available.