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What happened?The server that provides network services for Health Sciences Laboratory Animal Services (HSLAS) experienced an issue.
Who was affected?All HSLAS users were affected by this outage.
What was the impact?Users were not able to access their network shares or log into their domain.
What was the timeline of the incident?Start: 2013/07/08 12:14 – User called in to report a problem with their server.2013/07/08 12:30 – IT support analysts began working on the issue.End: 2013/07/08 12:40 – Service was restored.