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What has happened?The file sharing service failed on a file server cluster that provides network file storage and desktop access.
Who was affected?The following users were affected by this outage:
What was the impact?Some users could not access their shared files and some users could not access their desktops.
What was the timeline of the incident?Start: 2013/06/28 09:50 - Users called in to report a problem with the clustered file server.2013/06/28 10:00 - IT support analysts began working on the issue.2013/06/28 10:25 - The source of the outage was identified and an investigation of the source has started.End: 2013/06/28 11:10 - Service was restored.