Information Technology Service Management | ITSM | Governance

Information Technology Service Management

The ITSM team has been charged with implementing, managing, and simplifying processes within our department. Reap the benefits of their work by accessing policy and process information here, as well as video tutorials to better use our tracking system (OTRS).


It's easier to grasp processes and how to track them all when you are guided through the process.  We have some videos that can do just that.

Video Tutorials

We're all about the processes.  If you need to know more about our procedures, let us guide you through the learning process!

Processes & Procedures

Our communications have a standard template so you can focus on the critical information, not trying to find it.  Our templates can be found here: